Last updated: May 19, 2025
Welcome to Reserve A.R.C ("we", "our", or "us"). We are committed to protecting the privacy ofour users ("you", "your") and ensuring the secure handling of your personal data.
This Privacy Policy outlines how we collect, use, share, and protect your information when youaccess our platform, mobile app, and related services (collectively, the “Service”).
a. Personal Information
When you register or use our service, we may collect the following:
● Full name
● Email address
● Phone number
● Payment information
● Emergency contact details
b. Location & Trip Information
● Real-time location data during trips
● Pick-up and drop-off addresses
● Route history and travel timestamps
c. Device & Usage Data
● IP address
● Device identifiers
● Operating system
● Browser type
● App usage patterns
● Crash logs and performance data
We use your information to:
● Provide and operate the Reserve A.R.C platform
● Authenticate and verify users and drivers
● Facilitate secure and reliable bookings
● Enhance safety through route monitoring and risk analysis
● Process payments and prevent fraud
● Offer customer support
● Communicate updates, alerts, and promotional content (opt-in only)
● Comply with legal and regulatory obligations
We may share your information with:
● Authorized drivers and security personnel (for operational purposes)
● Payment processors and financial institutions
● Law enforcement or government authorities (where required by law)
● Third-party service providers (under strict data protection agreements)
● Business partners or investors (anonymized, non-identifiable data only)
We do not sell your personal data.
We implement strict technical and organizational measures, including:
● End-to-end encryption of all communications
● Secure storage with restricted access
● Regular security audits and compliance reviews
● Two-factor authentication for user and driver access
Depending on your jurisdiction, you may have the right to:
● Access the personal data we hold about you
● Correct or update inaccurate information● Request data deletion (where not legally prohibited)
● Object to certain types of data processing
● Export your data (data portability)
To exercise any of these rights, contact: privacy@reservearc.com
If you access our service from outside of [your primary country of operation], your data may betransferred and processed in other jurisdictions with differing data protection laws. We ensure alltransfers are subject to appropriate safeguards, including standard contractual clauses.
We use cookies and similar technologies to:
● Improve user experience
● Analyze platform usage
● Store preferencesYou can manage your cookie preferences via your browser settings or within the app.
We retain your personal data only as long as necessary for:
● Legal and compliance obligations
● Operational and safety requirements
● Internal analytics and performance improvements
Reserve A.R.C does not knowingly collect data from individuals under the age of 18. If you believe a minor has provided us with personal data, please contact us for removal.
We may update this Privacy Policy periodically. We will notify users of any material changes viaemail or in-app notice. Continued use of the service after changes constitutes acceptance.
If you have any questions or concerns regarding this Privacy Policy, please contact:
Email: privacy@reservearc.com
